General Terms and Conditions

1. Provider information

Hereinafter referred to as “IOK”, “we” or “the provider”.

• IOK Rehab, Ian Oskar Katanec s.p.
• Cesta Cirila Kosmača 9, 1211 Ljubljana-Šmartno, Slovenia
• Tax number: SI21718512 (VAT liable)
• Registration number: 8693447000
• Email: ian@ianoskarkatanec.com
• Phone: +386 40 800 198

2. Definitions

• Provider: IOK Rehab, Ian Oskar Katanec s.p., operator of the Website.
• User: any person who visits or uses the Website.
• Client: a user who books or purchases a service from the provider.
• Website: the online presentation of the provider's services, including the IOK Rehab studio and bike fitting.

3. Scope and acceptance

By using the Website, the user confirms that they have read, understood and accept these terms together with the Privacy Policy and Cookie Policy published on the Website.

The version of the terms valid at the moment a booking or order is placed applies to that booking or order.

If a user does not agree with these terms, they must stop using the Website.

4. Use of the Website

When using the Website, each user undertakes:

• to use the Website lawfully and in accordance with these terms;
• not to publish or distribute content that is unlawful, offensive or contrary to public order;
• not to collect, store or process personal data of other users;
• not to copy, reproduce or distribute content from the Website without prior written permission;
• not to use malicious code or otherwise interfere with the operation or security of the Website.

5. Nature of the content and services

The Website is an informational presentation of the provider's services. Content published on the Website is general in nature and does not constitute a medical diagnosis, medical treatment or a substitute for advice from a physician or other qualified healthcare professional.

Services such as therapy, training, bike fitting and mentoring are performed individually and their outcome depends on the client's health, effort and circumstances. No specific result is promised or guaranteed.

Clients are responsible for informing the provider of any health condition, injury, medication or pregnancy relevant to the safe delivery of a session. If in doubt, consult a physician before starting.

6. Bookings, prices and payment

A booking enquiry submitted through the Website, by email, by phone or through the online scheduling tool is an invitation to arrange an appointment. A contract is concluded when the provider confirms the appointment.

Prices published on the Website are in euros (EUR) and are the prices in force at the time of publication. The provider is not liable for typographical errors and reserves the right to change prices; the price confirmed at booking applies to that booking.

Payment is made in cash or by bank transfer, unless otherwise agreed. An invoice is issued in accordance with applicable tax legislation.

Online programs and digital products purchased through external platforms linked from the Website are subject to the terms of the platform on which the purchase is completed.

7. Cancellations and no-shows

Appointments may be cancelled or rescheduled free of charge at least 24 hours before the agreed start time.

For cancellations less than 24 hours before the appointment, or if the client does not attend, the provider may charge the full price of the session.

If the provider must cancel an appointment, the client is offered a new date or a full refund of any amount already paid.

8. Right of withdrawal (consumers)

Under the Consumer Protection Act, a consumer who concludes a distance contract generally has 14 days to withdraw without giving a reason.

The right of withdrawal does not apply to services that have been fully performed with the consumer's prior express consent and acknowledgement that the right will be lost, nor to services provided on a specific date or for a specific period (e.g. a scheduled appointment).

For digital content supplied without a physical medium, the right of withdrawal expires once performance has begun with the consumer's prior express consent.

To withdraw, send an unambiguous statement to ian@ianoskarkatanec.com. Refunds are made using the same payment method within 14 days of receiving the withdrawal.

9. Intellectual property

All content on the Website — text, photographs, video, graphics, programs and the IOK Rehab name and logo — is the property of the provider or is used with permission, and is protected by copyright and related rights.

Reproduction, distribution or commercial use without prior written permission is prohibited.

10. Availability and limitation of liability

The provider strives to keep information on the Website accurate and up to date, but does not guarantee that it is free of errors or always current.

The provider may temporarily restrict or disable access to the Website due to maintenance or technical reasons and is not liable for damage arising from such unavailability.

The provider is not liable for the content of third-party websites linked from the Website, nor for damage resulting from use of the Website contrary to these terms.

Nothing in these terms excludes liability that cannot be excluded under mandatory law, including liability for death or personal injury caused by negligence.

11. Personal data

Personal data is processed in accordance with the GDPR and ZVOP-2, as described in the Privacy Policy and the Cookie Policy published on this Website.

12. Complaints and dispute resolution

Complaints may be submitted by email to ian@ianoskarkatanec.com. The provider confirms receipt within five working days and informs the client about the expected handling time and the course of the procedure. Complaint handling is confidential.

The provider seeks to resolve disputes amicably. In accordance with Article 32 of the Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), the provider does not recognise any out-of-court consumer dispute resolution provider as competent.

Consumers may nonetheless use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Slovenian law applies. In the event of legal proceedings, the court with jurisdiction at the provider's registered office is competent.

13. Changes to these terms

The provider may amend these terms at any time. The current version is always published on this page with the date of the last update. Continued use of the Website after a change constitutes acceptance of the amended terms.

14. Technical information

The Website works with current versions of common browsers (Chrome, Safari, Firefox, Edge, Opera) and on mobile devices running Android and iOS. A standard internet connection is required; costs of the connection are borne by the user.